Privacy Policy

Effective Date: 9/4/2026
Last Updated: 9/4/2026

Phipps Water Solutions (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://phippswatersolutions.com (“Website”).

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you regarding your information.

Table of Contents

Information We Collect

Information You Voluntarily Provide

When you use our Website, request service, contact us, or otherwise communicate with us, we may collect:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Service location information
  • Information submitted through contact forms
  • SMS/text messaging preferences
  • Information included in emails, text messages, or other communications

Information Automatically Collected

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Pages visited
  • Time spent on pages
  • Referring websites
  • Advertising interaction and conversion information

How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and service requests
  • Schedule appointments
  • Provide water treatment services and support
  • Send appointment reminders and service updates
  • Process payments and invoices
  • Improve our Website and customer experience
  • Measure advertising performance
  • Conduct analytics and reporting
  • Send marketing communications where permitted by law
  • Comply with legal obligations
  • Protect against fraud and misuse

Contact Forms and Lead Requests

Our Website contains contact and lead-generation forms that allow visitors to request information, quotes, and services.

Information submitted through these forms is used to:

  • Respond to inquiries
  • Schedule consultations or service visits
  • Provide estimates
  • Deliver requested services
  • Follow up regarding customer service matters

SMS/Text Messaging Communications

Phipps Water Solutions offers text (SMS/MMS) messaging to customers about their service. If you provide your phone number and opt in (by phone, in person, or by selecting “text” as your preferred contact method on our website), you may receive texts about appointments, technician arrival updates, requests for photos of your equipment, service follow-ups and review requests, and payment reminders.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We do not sell or share your phone number or SMS opt-in information with third parties or affiliates for their marketing purposes. Mobile information is used solely to communicate with you about your service with Phipps Water Solutions.

Email Marketing

We may send email communications relating to:

  • Service information
  • Promotions
  • Special offers
  • Company updates
  • Educational content

We use Mailchimp to manage and distribute email communications. Information submitted for email subscriptions may be stored and processed through Mailchimp’s systems.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve website functionality, analyze performance, and measure advertising effectiveness.

These technologies may collect information about your interactions with our Website and advertisements.

Most web browsers allow users to control cookie settings through browser preferences.

Google Analytics 4

We use Google Analytics 4 (GA4) to better understand how visitors interact with our Website.

GA4 may collect information such as:

  • Page visits
  • Website engagement
  • Device information
  • Approximate geographic location
  • Traffic sources
  • User interactions

This information helps us improve our Website, services, and marketing efforts.

More information is available at:

https://policies.google.com/privacy

Google Tag Manager

We use Google Tag Manager to manage various analytics and marketing tools deployed on our Website.

Google Tag Manager does not generally collect personal information directly but facilitates the operation of tracking and analytics technologies used on the Website.

Google Ads Conversion Tracking

We use Google Ads and conversion tracking technologies to measure the effectiveness of our advertising campaigns.

This allows us to understand whether visitors complete actions such as:

  • Contact form submissions
  • Phone call inquiries
  • Service requests
  • Other conversion activities

Information collected may be used to improve future advertising campaigns and marketing performance.

Meta (Facebook) Pixel

We use Meta Pixel to help measure advertising effectiveness and improve our marketing efforts.

Meta Pixel may collect information regarding:

  • Website visits
  • Page activity
  • Advertising interactions
  • Conversion events

This information may be used to create advertising audiences and deliver relevant advertisements through Meta platforms.

More information can be found at:

https://www.facebook.com/privacy/policy

Information Sharing

We do not sell personal information.

We may share information with trusted service providers that assist with operating our business, including:

  • Website hosting providers
  • Marketing and advertising platforms
  • Analytical service providers
  • Communication service providers
  • Email marketing providers
  • Customer management systems
  • Payment processors
  • Professional advisors

Information is shared only as reasonably necessary to provide services and operate our business.

We may also disclose information when required by law or to protect our legal rights.

Data Retention

We retain information for as long as necessary to:

  • Provide requested services
  • Maintain business records
  • Resolve disputes
  • Comply with applicable legal obligations
  • Enforce agreements

Retention periods may vary depending on the nature of the information.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information.

Our Website uses SSL (Secure Socket Layer) encryption to help secure information transmitted through the Website.

While we strive to protect your information, no method of transmission over the Internet or electronic storage system is completely secure.

Idaho and Oregon Residents

Phipps Water Solutions provides services exclusively within the States of Idaho and Oregon.

If you have questions regarding the information we maintain about you, please contact us using the information listed below.

Children’s Privacy

Our Website is not directed to children under age 13.

We do not knowingly collect personal information from children under 13 years of age.

Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any revisions will be posted on this page with an updated Effective Date.

Contact Information

Phipps Water Solutions

12464 Karcher Road
Nampa, ID 83651

Phone

(208) 465-4444

Email

sales@phippswatersolutions.com

Business Hours

Monday – Friday
8:00 AM – 5:00 PM

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